Job Description

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers". We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We’re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.

We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.

Career growth and personal development:

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role:

As a Luxury brand ambassador, you will:
- Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, live chat, social channels, WhatsApp...)
- Curate unforgettable, personalized experiences for high‑net‑worth clients
- Maintain broad knowledge of client products and/or services
- Exceed sales and CRM targets while fostering long‑term client relationships
- Leverage your deep product knowledge—materials, craftsmanship, heritage—to advise and inspire
- Maintain utmost discretion and professionalism in every interaction
- Collaborate seamlessly with the team to uphold brand standards across all touchpoints
- Support on ecommerce related enquiries for all sites in the region
- Respond to after-sales related questions(basics only) o

We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
Bachelor's degree or diploma in any related field
3–5 years of experience in luxury retail, upscale hospitality, or high-end customer service
Fluent in English; (B2 , C1 level + ) Arabic (and other languages) are strong assets
University degree - background in the timepiece and jewelry industry, and/or in luxury items would be an added advantage
Can work rotating and weekend shifts

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.

Customer Service Advisor- Arabic and English Speaker - Dubai

About Concentrix MET2